A customer complaint from a Liverpool shopping store Parque Lindavista branch in CDMX It went viral on networks. This is because the local workers are they made a mistake in the labeling of the motorcycles, placing them at an extremely low price.
The error was repeated in three different models of motorcycles, which had prices with a decimal point after the first two figures.
Consequently, the highest value was 66,499 pesos, followed by 65,999 and the lowest of 45,999.
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@liquidahorros PRICE ERROR in Liverpool #mistake #priceerror #prophecy #LiquidSavings
Of course, the buyers wanted to take advantage, but the Liverpool employees refused the sale and changed the labels. However, some people they were left with the first labels, so they reported the case to the Federal Consumer Attorney.
What does the law say in these cases where Liverpool is wrong?
According to Federal Law for Protection of the Consumer, in its article 7 it determines that “All suppliers are obliged to inform and respect the prices”.
In addition, the “rates, guarantees, quantities, qualities, measures, interests, charges, terms, deadlines, dates, modalities, reservations and other conditions under which it would have been offered”.
This means that the company is obliged to deliver the good to the consumer, and under no circumstances will the goods or services be denied.
Writing New Electric Autos Source: Regeneration